Affected Versions

Outlook Freezing or Hanging When Trying to Open Files or Send Emails

Affected Versions

This issue affects Microsoft Outlook 2010 and later versions.

Symptoms

When users try to open a file or send an email in Outlook, the application may freeze or hang indefinitely.

Workarounds and Solutions

Microsoft has released a fix for this issue in the latest updates to Outlook. To resolve the problem, users should ensure that they have the latest updates installed by checking for updates in Outlook or through Windows Update.

Alternatively, users can try the following workarounds:

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Restart Outlook: Closing and reopening Outlook may resolve the issue.

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Check for add-ins: Some add-ins can cause conflicts in Outlook leading to freezing issues. Try disabling add-ins to see if it resolves the problem.

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Repair Outlook: Running the repair tool in Outlook may fix corrupted files or settings causing the freezing issue.